Frequently Asked Questions
Here are the most common questions we get about moving, packing, and scheduling in Charleston and the surrounding areas. If you don’t see your question, contact us and we’ll help fast.
What areas do you serve?
We serve Charleston and surrounding areas, including Mt Pleasant, West Ashley, North Charleston, Daniel Island, James Island, Johns Island, Summerville, Goose Creek, and nearby communities. We also offer long-distance moves to and from the Charleston region.
Are you licensed and insured?
Yes. Charleston Premier Movers is licensed and insured, and our crew is background-checked for added peace of mind.
Do you offer free estimates?
Yes—estimates are free. The more details you provide (addresses, stairs/elevator, large items, packing needs, and preferred date), the more accurate we can be.
What moving services do you offer?
We provide local moves, long-distance moves, packing, pack-and-move, junk removal, pick-up and delivery, commercial transportation, event set-up/tear-down, professional organizing, furniture assembly, and donation pick-up.
Do you require a deposit?
Yes. We require a $100 deposit to reserve your move date and time. The deposit is applied toward your final bill on move day.
Is the deposit refundable?
Your $100 deposit is refundable if you cancel more than 48 hours before your scheduled move. If the move is cancelled within 48 hours of the move, the deposit is kept.
Can I reschedule instead of cancel?
Yes—if you need to reschedule, contact us as soon as possible. We’ll do our best to move your reservation to a new date based on availability.
Do long distance moves require an upfront payment?
Yes. Long distance moves require 50% up front and 50% due upon arrival at the final destination.
What is your long distance cancellation and rescheduling policy?
The 50% upfront payment is refundable if cancelled more than 7 days before pickup. If cancelled within 7 days of pickup, the upfront payment is kept. One reschedule is allowed if requested more than 7 days before pickup, based on availability.
How is time billed?
Time is billed hourly in 15-minute increments.
Do you charge for travel time?
Yes. Travel time is billed as part of the hourly total and includes the drive time to your pickup location, the drive to your drop-off location, and the return drive back to our office. Travel time is billed in 15-minute increments.
Is there a minimum charge?
Yes. Our minimum is 1.5 hours plus travel time. If the on-site work takes less than 1.5 hours (for example, 45 minutes), you will still be charged the 1.5-hour minimum plus travel time. All time is billed in 15-minute increments.
Do you move apartments and condos with stairs or elevators?
Yes. Just tell us in advance about stairs, elevators, long walks, parking, loading dock rules, or time windows so we can plan properly and keep move day smooth.
Do you provide packing supplies?
We can provide packing support and guidance. If you need materials, let us know what you’re packing (kitchen, fragile items, wardrobe, etc.) and we’ll recommend the best approach.
Can you help if I only need loading or unloading?
Yes. If you have your own truck or container, we can help with loading and/or unloading depending on availability.
How far in advance should I book?
Earlier is better—especially for weekends and month-end. If you have a last-minute move, reach out anyway and we’ll do our best to fit you in.
What information do you need for an accurate quote?
Pickup and drop-off addresses, move date (and flexibility), size of home/apartment or item list, stairs/elevator/parking details, large or fragile items (glass, antiques, safes, etc.), and packing needs (full packing vs partial).
Do you move heavy or specialty items?
In many cases, yes. Heavy is our specialty - Tell us what it is (size/weight) and any access challenges so we can confirm the right plan.
Can you disassemble and reassemble furniture?
Yes—furniture assembly and basic disassembly/reassembly are available. Let us know what items you have (beds, desks, shelving, etc.) when requesting your estimate.
Do you offer junk removal or donation pick-up?
Yes. We can remove unwanted items for haul-away and also offer donation pick-up for items you’d prefer to give instead of toss.
Are tips expected?
Tips are not required, but they’re greatly appreciated if you feel we provided an above-and-beyond move. We’re grateful for your support.
How do I prepare for move day?
Set aside essentials (meds, chargers, documents), clear pathways and reserve parking if possible, label boxes by room, and let us know about fragile items and any “do not move” items.
Still have questions?
Contact us or request a free estimate and we’ll reply quickly.